Frequently Asked Questions

1. What cleaning services do you offer?
We provide standard cleaning, deep cleaning, end of tenancy cleaning, carpet cleaning, commercial cleaning, Airbnb & short-let cleaning, office cleaning, and after builders cleaning.

2. What is the minimum booking for standard cleaning?
Our standard cleaning service has a minimum booking of 2 hours.

3. What is the minimum booking for deep cleaning?
Our deep cleaning service has a minimum booking of 3 hours to ensure enough time for a thorough clean.

4. Do I need to provide cleaning products?
You can either provide your own cleaning products, or we can bring all the necessary professional cleaning products for an additional charge.

5. Is there an extra charge if you bring cleaning products?
Yes. If you would like us to supply all cleaning products, an additional charge will apply. Please let us know when booking.

6. Are your cleaners fully insured?
Yes. Our cleaners are fully insured, professionally trained, and committed to delivering high-quality cleaning services.

7. Which areas do you cover?
We mainly cover East London and some surrounding areas. Contact us to check if we serve your postcode.

8. How much does cleaning cost?
Our prices depend on the type of cleaning, property size, and condition. Contact us for a free, no-obligation quote.

9. Do you offer same-day cleaning?
Yes. Same-day and emergency cleaning appointments are available, subject to availability.

10. Do I need to stay at home while you clean?
No. As long as we have safe access to the property, you don't need to be present during the cleaning.

11. Can I book regular cleaning?
Yes. We offer weekly, fortnightly, and monthly cleaning services.

12. What is included in a deep clean?
Deep cleaning includes detailed cleaning of kitchens, bathrooms, skirting boards, doors, light switches, reachable surfaces, and other high-touch areas. Additional services can also be added.

13. Do you clean ovens, fridges, and windows?
Yes. Oven cleaning, fridge cleaning, and interior window cleaning are available as additional services.

14. How long will my cleaning appointment take?
The duration depends on the size and condition of the property. We'll provide an estimated timescale when confirming your booking.

15. Can I reschedule my booking?
Yes. Please contact us as early as possible if you need to change your appointment.

16. What payment methods do you accept?
We accept bank transfer, debit and credit cards, and other agreed payment methods.

17. Do you provide commercial cleaning?
Yes. We clean offices, retail premises, communal areas, and other commercial properties.

18. Can I book an end of tenancy clean?
Yes. We offer professional end of tenancy cleaning designed to help tenants, landlords, and letting agents prepare properties for new occupants.

19. Do you bring your own equipment?
Client is required to provide a vacuum cleaner, mop, and mop bucket for use during the cleaning service.

20. How do I book a cleaning service?
You can book by calling 07386 483877, emailing admin@volteam.co.uk, or using the contact form on your website. We'll confirm your booking and provide a free quote.

21. When is payment required?
Full payment is required to confirm your booking. Your booking will only be secured once full payment has been received. We reserve the right to cancel or decline bookings if payment is not made in advance.

22. Why do you require payment before the appointment?
We require advance payment to secure your appointment and allocate one of our professional cleaners to your booking. This helps us manage our schedule efficiently and reduces last-minute cancellations.